Frequently Asked Questions
Find quick answers to common questions about our energy management and automation solutions.
What is the standard shipping timeframe for industrial components?
Standard shipping typically takes 3-5 business days for in-stock items. Large-scale industrial equipment or customized switchboards may require longer lead times, which will be specified at the time of order.
How do I verify the authenticity of my Schneider Electric product?
All authentic products feature a unique serial number and a QR code on the packaging. You can use our 'Check a Product' tool on the website to verify the authenticity and access technical documentation.
What is your return policy for incorrectly ordered parts?
Unused and unopened items in their original packaging can be returned within 30 days of delivery. Please note that custom-configured solutions and certain high-voltage components may be subject to a restocking fee.
Do your products come with a manufacturer warranty?
Yes, most Schneider Electric products carry a standard 18-month warranty from the date of manufacture or 12 months from the date of installation, covering defects in materials and workmanship.
Which payment methods are accepted for B2B transactions?
We accept all major credit cards, PayPal, and wire transfers. For established business accounts, we also offer credit terms and purchase order (PO) processing upon approval.
Can I get technical support for product installation?
Absolutely. We provide comprehensive digital manuals, wiring diagrams, and a dedicated technical support team to assist certified electricians and engineers with installation queries.